Free Trial

Free Trial Policy:

1. At Royal Rest we want you to be satisfied with your purchase. Within 7 working days, we will accept any items for return or exchange given the below criteria are met:
2. The item(s) must still be in their original packaging.
3. They should not be used or damaged (stains or tears) in anyway.
4. If you wish to cancel your order prior to your delivery, the refund request will be settled via a credit note with a 180-day validity.
5. Assembled products whether collected by the customer or delivered by Royal Rest will not be accepted for exchange.
6. Except for manufacturing defects, Royal Rest reserves the sole right to determine defects, and to repair or replace the defective item at their discretion.
7. Mattress Exchange Process: To initiate an exchange, email our Customer Care at info@royalrest.ae or call 800-ROYALREST (769 257378).
8. Once eligibility is confirmed, a specialist will contact you in 24hrs.
9.  A return of your initial mattress & purchase of different model.
10. Redelivery charge will be applicable depends upon the location with minimum AED 150.
11.  Mattress exchange only applicable on first purchase.
12. A wrong size order will not qualify for an exchange nor return. Ensure to measure your bed frame before placing an order as you will not be able to initiate a return nor exchange if you order the wrong size mattress
13. Returns and exchanges only apply to these standard sizes: (90 x 200 , 120 x 200 , 160 x 200 , 180 x 200 , 200 x 200 cm) cm